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By subscribing to TerraNet services through purchasing a service directly from
TerraNet offices, agents or distributors
or through our web page, Clients have accepted our terms & conditions listed below.
Notifications related to the services provided by TerraNet will be communicated
to our Clients via email. Clients are responsible for entering and logging through a
valid email address in the designated area on the web page, upon activation of their service.
Clients are also responsible for updating their contact information (in case of changes of their email address).
In order to ensure fair access to, and integrity of, Internet services provided by
TerraNet, TerraNet SAL reserves
the right to take all necessary measures to prevent illegal and improper use of its Internet services in support of its
quality and client satisfaction. Such changes in service conditions ad specification will be communicated to our Clients
via email and posted on our web site.
This service is intended to operate on 24 hours per day and seven days a week. However, Client should consider the
following major points:
 The service you are contracting for is provided by TerraNet, which in
turn has agreements with other providers and international companies.
The service is at times subject to interference and emissions from
known and unknown sources.
TerraNet always exercises its best
endeavor to maintain good performance
and operational requirements.
The Internet is a public, open and informal network, constituted by
the
interconnection on a worldwide level of computer servers connected by
telecommunications network using
the TCP/IP protocol. Parts of the
network are the property of privately held companies, networks, or public
entities. The operation of the network relies on the cooperation between
the operators of the different networks without any obligation from any
entity for the provision of service or the quality of the service between the
different operators. The networks can have different transmission
capacities between each other and different operating policies.
Therefore, delays or inferior quality of service observed when using
the Internet may be due to reasons beyond the control of TerraNet.
TerraNet cannot be held liable for any indirect, incidental, special, consequential or punitive damages,
reasonable attorney’s fees, expenses and costs, or for reimbursement in case of an interruption of the Internet
Capacity or a decrease in transmission quality, whatever the reason of that interruption or decrease which harmed or
caused a loss to Customer, may be.
At any time and without any notice, TerraNet reserves the right to alter any of its products in case of SOHO,
TerraSmart, TerraBroad and Wigo or to cancel a product. Services provided by TerraNet are contracted from other parties
and are subject to interruptions, downtime and stoppages.
Client shall hold TerraNet harmless against loss, damage or expenses resulting from:
Breaches or alleged breaches on intellectual property rights,
arising from the signals transmitted by Customer, Customer’s authorized users or third parties working for Customer.
Use of the Internet Capacity by Customer, Customer’s
authorized
users or third parties working for Customer, while infringing this Agreement or any legal or regulatory provision.
Complaints of third parties regarding the quality or content of Data,
or regarding the non fulfillment of Customer’s obligation to transmit a determined signal or program.
Notwithstanding any other provision of this Agreement, TerraNet shall not for any reason be liable for any indirect,
incidental, consequential, punitive, special or other similar damages, including, but not limited to, damages resulting
from loss of actual or anticipated revenues or profits, or loss of business, data, customers or good will.
Provider shall not be responsible for any delay (whether material or not), ceasing, or failure in performance or other
duties hereunder, due to Force Major, including, without limitation, acts of God, any Governmental body or public enemy,
riots, embargoes, strikes, or other concerted acts of workers, casualties or accidents, circumstances or contingencies,
whether of a similar or dissimilar nature to the foregoing, beyond TerraNet’s control, which prevent or hinder the performance
of TerraNet of any of its obligations hereunder.
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