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TERRANET Acceptance of Service Terms

Acceptance of Terms & Conditions
By subscribing to TerraNet services through purchasing a service directly from TerraNet offices, agents or distributors or through our web page, Clients have accepted our terms & conditions listed below.

Notifications related to the services provided by TerraNet will be communicated to our Clients via email. Clients are responsible for entering and logging through a valid email address in the designated area on the web page, upon activation of their service. Clients are also responsible for updating their contact information (in case of changes of their email address).

Fair use policy & Right to change Service Specifications
In order to ensure fair access to, and integrity of, Internet services provided by TerraNet, TerraNet SAL reserves the right to take all necessary measures to prevent illegal and improper use of its Internet services in support of its quality and client satisfaction. Such changes in service conditions ad specification will be communicated to our Clients via email and posted on our web site.

Service Interruptions
This service is intended to operate on 24 hours per day and seven days a week. However, Client should consider the following major points:

  • The service you are contracting for is provided by TerraNet, which in turn has agreements with other providers and international companies. The service is at times subject to interference and emissions from known and unknown sources. TerraNet always exercises its best endeavor to maintain good performance and operational requirements.

  • The Internet is a public, open and informal network, constituted by the interconnection on a worldwide level of computer servers connected by telecommunications network using the TCP/IP protocol. Parts of the network are the property of privately held companies, networks, or public entities. The operation of the network relies on the cooperation between the operators of the different networks without any obligation from any entity for the provision of service or the quality of the service between the different operators. The networks can have different transmission capacities between each other and different operating policies. Therefore, delays or inferior quality of service observed when using the Internet may be due to reasons beyond the control of TerraNet.

TerraNet cannot be held liable for any indirect, incidental, special, consequential or punitive damages, reasonable attorney's fees, expenses and costs, or for reimbursement in case of an interruption of the Internet Capacity or a decrease in transmission quality, whatever the reason of that interruption or decrease which harmed or caused a loss to Customer, may be.

At any time and without any notice, TerraNet reserves the right to alter any of its products in case of SOHO, TerraSmart, TerraBroad and Wigo or to cancel a product. Services provided by TerraNet are contracted from other parties and are subject to interruptions, downtime and stoppages.

Intellectual Property Rights
Client shall hold TerraNet harmless against loss, damage or expenses resulting from:

  • Breaches or alleged breaches on intellectual property rights, arising from the signals transmitted by Customer, Customer's authorized users or third parties working for Customer.

  • Use of the Internet Capacity by Customer, Customer's authorized users or third parties working for Customer, while infringing this Agreement or any legal or regulatory provision.

  • Complaints of third parties regarding the quality or content of Data, or regarding the non fulfillment of Customer's obligation to transmit a determined signal or program.

  • No Consequential Damages
    Notwithstanding any other provision of this Agreement, TerraNet shall not for any reason be liable for any indirect, incidental, consequential, punitive, special or other similar damages, including, but not limited to, damages resulting from loss of actual or anticipated revenues or profits, or loss of business, data, customers or good will.

    Force Major
    Provider shall not be responsible for any delay (whether material or not), ceasing, or failure in performance or other duties hereunder, due to Force Major, including, without limitation, acts of God, any Governmental body or public enemy, riots, embargoes, strikes, or other concerted acts of workers, casualties or accidents, circumstances or contingencies, whether of a similar or dissimilar nature to the foregoing, beyond TerraNet's control, which prevent or hinder the performance of TerraNet of any of its obligations hereunder.

TerraNet is the Only ISP in
Lebanon to be awarded the ISO
9001:2008 certification
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